The Perfect Opinion Letter

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I love the opinion section of a newspaper.  It’s not necessarily that I find the submissions massively insightful or incendiary.  Well, sometimes.  But what really tickles my dopamine receptors is that someone was so furious, so livid, and so darned worked up over a political issue that they… sat down in a chair and wrote an essay about it.  Then mailed it to the Los Angeles Times.

It seems retarded and classy at the same time.

My type of person.

I wonder, did they feel satisfaction the second they clicked send on g-mail?  Or was it handwritten (oh my god) and mailed with a postage stamp?  Were they excited to get their customer complaint card pinned to the wall, so much so that they bragged to their friends?

I imagine, at first, that the author of an opinion letter is quite stoked when they see their name in flashing lights on page A34, next to the cartoon of Obama pondering an oil barrel shaped like Gadhafi.  Heh, heh, heh, this will show those oil companies! But how long can that feeling last?  The followups to their piece, if any, are generally very mixed.  Those oil companies allow you to drive around in your car, you bastard!

What does our hypothetical opinion-writer do then?  Write another essay?  Seems a little excessive.  It’s like those people who play chess through mail correspondence.  How much time do you have on your hands? Where does it all end?

There’s so much arguing to do, and so little time.

I’ve studied revenge extensively.  And if I’ve learned anything from Kill Bill pt 2, Oldboy, and Se7en, it’s that no matter how much blood you draw, it doesn’t repair the underlying traumatic issue.  Is it the same with ink and the opinion column?

I’ve decided to find out by writing an opinion letter of my own.

Context: South Carolina is considering a bill that would allow police to slap $150 tickets on motorists caught driving less than 10 mph over the limit –10 times the current minimum — but let them skip reporting the tickets to shield low-speed offenders from higher insurance premiums…  Money would be split between the state and the city issuing the ticket… South Carolina faces an $800 million-plus budget shortfall.

Dear Opinion Column,

[SARCASTIC, SPECIOUS ATTACK OF SERIOUS ISSUE]

South Carolina has an interesting solution to the budget problem.  Get all tattle tale on the electorate’s ass.  Really put some nitpicking into standard practice.  What suicidal state senator is going to put his name at the bottom of that bill?  How could they justify it to themselves and the voters?

I can hear it now.

“I voted for that bill.  I solved the budget crisis.”

No you didn’t, you snake.  A hundred thousand speeding drivers solved the budget crisis.  Elect them to the senate.

[FAR-FETCHED ANTAGONISTIC CLAIM THAT FAILS TO GRASP SITUATION]:

As a state government, they are basically admitting that their law (the speed limit) is so stupid and outdated that everyone is breaking it.  Their reaction is not to change the law, but to increase the penalties.  They may believe you cannot drive safely above 65mph.  But plenty of people seem to disagree.

Or maybe they don’t believe the spirit of the law is important.  I doubt they care about the lettering of it either, unless it costs a benji and a Garfield (the 50 obv, come on).

Because they sorta know what they’re doing is dumb, but doing it anyway.

[HEAVILY VEILED LITERARY ANALOGY WITH CONGRUENT THEMES]:

Like the time I walked in on my 20 year old roommate as he placed our cat in the desk chair and then spun the seat violently, while videotaping with his other hand.  I stood and watched as the cat clung to the back of the chair at a completely horizontal angle, and it reminded me of the spinning ride at Knott’s Berry Farm where it goes so fast you actually stick to the side of the wall.  My roommate noticed me staring from the door.  He looked at me, shrugged, and spun the chair faster.

[CORNY “SUM IT ALL UP MOMENT” WHICH CLEVERLY TIES TO THE ARTICLE’S MAIN ISSUE]:

Inertia, an imaginary force —  and I wonder if Tom (the cat) understood this.

I mean, the vehicle is the one going faster, not he occupant.  Maybe we should fine the car.

[RIDICULOUS COUNTER-PROPOSAL EVEN LESS THOUGHT OUT THAN THE ONE BEING CRITICIZED]:

They even acknowledge how shitty what they’re doing is — we’ll fine you, but don’t worry, it’ll be just between us, so your insurance doesn’t go up… you’re going to need that cash for other things wink wink… If a cop pulled me over for doing 67mph in a 65mph zone and gave me a $150 ticket, I would invite him to sit in the passenger seat and watch me drive around for 20 minutes at 2 to 9 mph over the speed limit whenever I felt I could handle the velocity.  I would then ask him, honestly, if he thought I was being unsafe.  If he thought I was being unsafe, how unsafe?  On a scale of 0 to 150.

If he did not comply, I’d ask him if he knew what inertia was.

But in reality I would just tell him he was kind of being a douchebag and then take my 150$ ticket because there’d be nothing more I could do about it.

I am passionate about this issue.

It is a line they should not cross.

[ESTABLISHMENT OF MORAL HIGHGROUND WITH NAMECALLING]:

Because if you decide that you’re going to harshly enforce the pure letter of the law as opposed to the spirit of it, then you are a thieving robot.  And if you’re blatantly robbing people, why stop there?  They should ask the cops to start stealing the change out of the coin holder while they’re at it.  Do you have any idea how much change is really in there? I paid my gas bill in rolls of pennies, dimes, and nickels last month.

[REFERENCES PROVIDED IN ORDER TO TRICK AUDIENCE INTO BELIEVING THE SOURCE WAS READ ALL THE WAY THROUGH, UNSPOKEN AGREEMENT THAT AUDIENCE WILL NOT READ IT ALL THE WAY THROUGH EITHER]:

http://www.foxnews.com/politics/2011/03/08/south-carolina-targets-low-speed-offenders-help-tackle-213-million-budget/

[FINAL CHANCE TO REALLY HAMMER HOME THE BASICS]:

This is my opinion.  It is better than the opinions of those who have studied politics at a graduate level for years before they were hired by several hundred thousand voters.   If you disagree with me, it is due to some misunderstanding on your part and not mine.

Best,

Matt Zbrog

Sigh.  I did feel vindicated for a second.  Then I went back to edit it.  After a few passes, I was adding things just to make fun of myself, and I could tell I was beginning to drift.  I got over it.

 

I found myself ready to write another letter, this one to myself.

Dear Future-Matt,

It’s been a tough day.  You should maybe roll a spliff and leave the writing for another time.  This opinion of yours is garbage.

Everyone already knows politics is stupid.  It’s not going to get any less stupid.  Getting all intense about it just makes it worse.  You’re like the athiest and the Christian mudwrestling in the comments section of the huffington post… no one is going to win, and no one is going to come out clean.  Stop being a downer.

Often when looking at a mass of things for sale, he would say to himself, ‘How many things I have no need of!”

– Socrates

Anyway, I have heard good things about Boardwalk Empire.  Maybe you could watch that?  Heard Buschemi’s kinda just okay but if you stick with it it’s alright.

Best,

Past-Matt

That one, I feel, is much more fit to stand the test of time and counter-opinion.  Go ahead, try to argue with it.  Then go back and read my response.  It still fits.  It may be my defacto response for every political issue.  In fact, it might be the perfect opinion letter.

Comments

2 responses to “The Perfect Opinion Letter”

  1. luke Avatar

    Opinions and complaining rarely help. Although I did recently get half off my stay at the grand canyon for filling out the survey in a very aggressive and antagonistic manner.

    Dear Mr. Ollett,

    Thank you for your most recent e-mail. We regret your continued
    displeasure with our previous responses.

    We realize the situations you encountered left a very negative
    impression. As you requested, we have again reviewed the matter to see
    if we overlooked anything that might support a more favorable
    conclusion. Unfortunately, there is nothing we can add to what has
    already been stated in our previous correspondence.

    Thank you for the opportunity to give this matter our final review. Any
    additional correspondence will be kept on file.

    Sincerely,

    Mark P. Kelvin
    Manager
    Customer Care

    Original Message Follows:
    ————————

    Thank you Jessica for your informative reply,

    I cannot argue your business reasons as they are sound. However I would
    suggest double checking your competition as Qantas and Lufthansa have
    much more favorable baggage policies than you. Although I have logged
    many miles with your company, I confess I will be exploring other
    options on my next trip to avoid this ordeal.

    After reviewing your baggage policy webpage I would like to request for
    a $125 refund to my card. Although i was traveling with a bike box that
    I assume to be over 62 inches in size (although I need to check this),
    It is well underneath the 80 inches. Although it is a bike box, it did
    not have a bike in it. My plan was to get one while I was down here.
    Your attendant was making assumptions and I was ill informed at the time
    of check in.

    Thanks in advance,
    Luke Ollett

    m. +1.949.313.0133

    On Sat, Dec 27, 2008 at 8:31 PM, Customer Care
    wrote:

    Dear Mr. Ollett,

    Thank you for your additional comments concerning our recent exchange
    of
    e-mails. We try to be responsive when any problem is brought to our
    attention, and we regret you are disappointed with our reply.

    The airline industry is very competitive, and the support of our
    customers is important to the lasting success of our company. Our goal
    is to consistently provide a quality product, and we are sorry we did
    not meet your expectations.

    We want you to know that Delta?s fee structure is competitive with
    other
    airlines and in many cases, more competitive. Specific to the checked
    bag fee, the increase in bags being brought onboard Delta aircraft this
    year tells us that customers are not differentiating Delta as the major
    airline not charging for a checked bag. Aligning checked baggage fees
    is
    a sensible business decision that is expected to generate revenue.

    As a customer, I also understand you have questions on our checked
    baggage fees, and I appreciate the opportunity to respond to you. When
    a passenger travels to an international destination, Delta permits two
    pieces of luggage to be checked free of charge. Each bag may not weigh
    more than 50 pounds or exceed 62 inches in total dimension. The only
    exception is for tickets issued in Brazil; in those cases, the weight
    allowance is 70 pounds per bag. Some destinations outside of the
    continental U.S. may limit checked baggage allowance during peak
    periods. Contact us at 800-241-4141 for information about peak
    periods.

    Items in excess of the free allowance are subject to an appropriate
    charge. If you have more than two pieces of baggage, or if one or more
    of your bags exceeds the weight or size restrictions, you may be
    charged
    an excess baggage fee. Some sporting equipment may be substituted
    without cost for one piece of checked baggage. For additional
    information on baggage allowance policies and fees, please refer to
    http://www.delta.com and search for ?Baggage Allowance.?

    Again, thank you for writing. We appreciate your selection of Delta and
    will always welcome the opportunity to be of service.

    Sincerely,

    Jessica P. Neil
    Manager
    Customer Care

    Original Message Follows:
    ————————

    Thank you so much for your reply Sharon. However you failed to address
    any of my questions so I must ask again for you to explain your
    “general
    guide” for pricing. Does it have to do with weight? What is the maximum
    weight my bicycle can be? Baggage size? Destination? Also what does
    this
    additional cost gain me? Should I just fit my bike into a regular bag
    which it could? Thank you in advance for your help.

    Sincerely,
    Luke Ollett

    m. +1.949.313.0133

    On Wed, Dec 10, 2008 at 10:42 PM, Customer Care
    wrote:

    Dear Mr. Ollett,

    Thank you for your e-mail describing the problem you experienced.

    As a general guide, charges for accepting Bicycles as Baggage on
    tickets
    issued on or after August 5, 2008 is $175.00 Domestic / $300.00
    International. We have reviewed your information and determined that
    the
    charge for carrying a bicycle was applied correctly in this case.
    Accordingly, we must respectfully decline your request for a refund.

    Flying with Delta should be enjoyable, and I am sorry for any role we
    may have played which caused your travel experience to be otherwise.
    The
    inconvenience you experienced does not support our goal of providing a
    high level of service and value to our customers. Customer service is
    very important to us, and we are working hard to continually improve
    and
    meet high customer expectations.

    We appreciate your business and trust your future flights will be
    enjoyable. We hope you will continue to make Delta your airline of
    choice.

    Sincerely,

    Sharon P. Nelson
    Manager
    Customer Care

    Email about Other topic:

    Comments:

    I recently took a flight with Delta to fly to Argentina for the
    beginning of a 5 month tour through south america. Part of this tour
    was
    to bring my bicycle to be able to continue my training towards being a
    pro cyclist. I purchased a bicycle case to carry my bike in. I guessed
    that Delta would likely charge me to carry an “odd size” bag even
    though
    I am allowed to bring two bags with me on this type of international
    flight. I was shocked to find that you charged me $300 to carry my
    bike
    for a one way journey! The bike box is marginally larger than many of
    the regular bags that you allow people to bring. The bike box also
    weighed only 30 pounds being much lighter than the other bag I brought
    as well as almost all the other bags that were on the flight. Now if I
    were to pay $300 dollars more for a one way baggage flight for a much
    larger bag that was much heavier than everything else, OK that is
    fine.
    But the most aggravating thing for me about you charging me this
    ridiculous amount is that when I arrived in Argentina, my bike box
    came
    out in the same way that my other bag came out. In that it was on the
    carousel with all the other bags tumbling down the baggage shoot. So
    what I would like to know is why did my bike cost me $300 dollars
    extra?
    When the box is no bigger than some of the regular suit cases you
    allow
    people to check, the box was almost half the weight of the maximum
    weight you allow people to check, and you gave no special treatment
    what
    so ever to a bag that cost almost a quarter of the price of the ticket
    I
    purchased to fly on your airline.

    I have flown your airline many times domestically and have experienced
    relatively few problems. However on this same flight that you have
    overcharged me for my bicycle which most other airlines wouldn’t even
    charge me a penny, your help on board the aircraft failed to being me
    tea 3 times when I asked for it and the seat which I was sitting in
    failed to stay up straight. Normally I wouldn’t mind this but the
    person
    behind me had long legs so whenever they moved, I moved since there
    was
    no locking mechanism in the seat. These situations on planes I am
    happy
    to accept but in conjunction with your price gouging for my baggage, I
    feel compelled to express my concern and my dissatisfaction since no
    one
    at any of your customer service desks seemed to be concerned.

    I look forward to your response, Luke Oleltt
    Would you like a reply to your e-mail?:yes

  2. Matt Avatar

    Whenever I see the ridiculous back and forth of e-mails with a mega corporation’s customer service department, I always think of Kafka’s “The Trial.”

    I see it constantly in the online poker world, and I think the average number of “customer service reps” you talk to is about 5, the probability of receiving anything more than a migraine in compensation is 2%.

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